Introduction

This Privacy Policy describes how Fradelar – Artigos para Decoração, Lda., with its registered office at Rua Portelo, Parque Industrial JFS, Pav. 3, Apartado 1082, Parada De Tibães, 4700-726 Braga, Portuguese corporate tax number (NIPC) 502987847, hereinafter referred to as ‘Fradelar’, collects, uses and protects the personal data of its customers and users of fradelar.com.

Grounds for collecting data

Processing your personal information (meaning any information that could potentially identify you by reasonable means, hereinafter ‘Personal Information’) is necessary to perform our contractual obligations towards you, provide our services, protect our legitimate interests and comply with the legal, regulatory and financial obligations to which we are subject.

By using our website, you agree to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our customers to read this Privacy Policy and use it to make informed decisions.

What information do we collect?

We collect two types of customer data and information.

The first type is Non-Personal Information: unidentified and non-identifiable information about a user that is made available or collected through use of the website. We do not know the identity of the user from whom this information was collected. Non-Personal Information may include usage information and technical information about your device, including certain software and hardware details (for example, browser type, device operating system, language preference and access time), to improve the website’s functionality. We may also collect information about your activity on the website, such as pages viewed, online browsing, clicks and actions.

The second type is Personal Information: individually identifiable information, meaning information that identifies an individual or could identify an individual with reasonable effort. This includes:

  • Device information: we collect Personal Information from your device, including geolocation data, IP address, unique identifiers (such as MAC address and UUID) and other information relating to your activity through the website.
  • Registration information: when you register on our website, you will be asked to provide certain details, such as your full name, email or physical address and other information.

How do we receive your information?

We receive your Personal Information from several sources:

  • When you register or make a purchase on our website.
  • When you voluntarily provide us with your personal data.
  • When you use or access our website as part of using our services.
  • From external providers, services and public records, such as traffic analytics providers.

What information do we collect?

We do not rent, sell or share customer information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

  • To communicate with you by sending service notices, providing technical information and responding to any issues you may experience.
  • To communicate with you and keep you informed of our latest updates and services.
  • To select personalised advertisements when you use our website (see Advertising).
  • To promote our website and products (see Marketing).
  • For statistical and analytical purposes to improve the website.
  • Identification and contact data: full name, email address, billing/delivery address and telephone number.
  • Billing data: tax identification number (NIF).
  • Technical data: IP address, browser type, geolocation and website browsing data collected through cookies.

In addition to the uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliates and subcontractors.

In addition to the purposes mentioned in this Privacy Policy, we may share Personal Information with trusted third-party providers, which may be located in different jurisdictions around the world, for any of the following purposes:

  • Hosting and operating our website.
  • Providing our services, including a personalised presentation of our website.
  • Storing and processing such information.
  • Providing marketing offers and promotional materials relating to our website and services.
  • Carrying out research, technical diagnostics or analytics.

We may also disclose information if we believe in good faith that doing so would be useful or reasonably necessary to:

  • Comply with any applicable law, regulation, legal process or governmental request.
  • Enforce our policies, including our Agreement, and investigate potential violations.
  • Investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues.
  • Establish or exercise our rights to defend against legal claims.
  • Prevent harm to our rights, property or safety, those of our users, your own safety or that of third parties.
  • Cooperate with the authorities and/or enforce intellectual property or other legal rights when we consider it necessary.

Customer rights

You may request:

  1. Confirmation of whether non-personal information about you is being processed and access to your stored Personal Information, together with supplementary information.
  2. A copy of the Personal Information you voluntarily and directly provided to us.
  3. Correction of your Personal Information.
  4. Deletion of your Personal Information.
  5. To object to our processing of your Personal Information.
  6. Restriction of our processing of your Personal Information.
  7. To lodge a complaint with a supervisory authority.

Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

To exercise any of these rights or obtain further information, contact us at info@fradelar.com.

Retention

We retain your Personal Information for as long as necessary to provide our services and as required to meet our legal obligations, resolve disputes and enforce our policies. Retention periods are determined by the type of information collected, the purpose of collection, the applicable requirements and the need to destroy outdated or unused information as soon as reasonably possible. In accordance with applicable regulations, we retain records containing customer personal data, account-opening documents, communications and anything required under applicable laws and regulations.

We may correct, replace or remove incomplete or inaccurate information at any time and at our discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our website or access our services.

A cookie is a small piece of information that a website places on your device while you view the website. Cookies are useful for many purposes, including efficient navigation between pages, automatically enabling certain features, remembering your preferences and making interaction with our services faster and easier. They also help ensure that the advertisements you see are relevant to you and your interests, and compile statistics about your use of our services.

The website uses the following types of cookies:

a. Session cookies are stored temporarily during a browsing session to allow normal use of the system and are deleted from your device when you close the browser.

b. Persistent cookies are read only by the website, stored on your computer for a fixed period and remain after the browser is closed. They are used when we need to recognise you on repeat visits, for example to remember your preferences for your next visit.

c. Third-party cookies are set by other online services that run content on the page you are viewing, such as third-party analytics companies that monitor and analyse traffic to our website.

Cookies do not contain information that personally identifies you, but Personal Information we hold about you may be linked to information stored in or obtained from cookies. You can remove cookies by following the instructions in your device preferences. However, disabling cookies may prevent some website features from working correctly and may limit your online experience.

We also use Google Analytics to collect information about your use of the website, such as how often users visit and which pages they view. We use this information only to improve our website and services. Google Analytics collects the IP address assigned to you on the date you visit the website, rather than your name or other identifying information. We do not combine information collected through Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Service and Google Privacy Policy.

Collection of information by third parties

Our policy covers only the use and disclosure of information we collect from you. When you disclose information to other parties or websites on the Internet, different rules may apply to their use or disclosure of it. We therefore encourage you to read the terms and conditions and privacy policy of each party to which you choose to disclose information.

This Privacy Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage, including third parties to whom we may disclose information as described in this policy.

Advertising

The website uses third-party advertising technology. This technology uses information about your use of the services to show you personalised advertisements.

You can opt out of many third-party advertising networks, including those operated by members of the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA). For more information about these practices and your choices regarding these companies’ use of your information, including how to opt out of networks operated by NAI and DAA members, visit their respective websites: https://optout.networkadvertising.org/.

Marketing

We may use your Personal Information, such as your name, email address and telephone number, ourselves or through our partners, to offer you promotional content about our products and services that we believe may interest you.
In recognition of your right to privacy, you may opt out of our marketing offers at any time. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Even if you unsubscribe from marketing emails, we may still send other important email communications without offering an opt-out, including customer service announcements or administrative notices.

Corporate transactions

We may share information in the event of a corporate transaction, such as the sale of a substantial part of our business, a merger, consolidation or sale of assets. In such cases, the acquiring company assumes the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially online. The website is not designed for or directed at children. Under any circumstances in which minors use our services, prior consent or authorisation from a parent or legal guardian is required. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us at info@fradelar.com.

Updates or changes to this Privacy Policy

We reserve the right to amend or revise this Privacy Policy periodically. Changes take effect immediately upon publication of the revised policy. The latest revision will be shown in the ‘Last updated’ section. Continued use of the Platform after notification of changes on our website constitutes your acknowledgement and consent to those changes and your agreement to be bound by their terms.

How to contact us

If you have general questions about the website, the information we collect or how we use it, please send us your question here.

Last updated: 05/2021